Standards

Standards & Compliance

 

Our Commitment as agreed with the Health Information Quality Authority ( HIQA)

 

Conditions of Registration:


Condition 1


The designated centre Cuil Didin shall be operated at all times in compliance with the Health Act 2007 as amended from time to time.

 

Condition 2


The designated centre Cuil Didin shall be operated at all times in compliance with the Health Act 2007 (Care and Welfare of Residents in Designated Centres for Older People) Regulations 2009 and Health Act 2007 (Registration of Designated Centres of Older People) Regulations 2009 (as amended, consolidated, restated or replaced from time to time) and in compliance with all other regulations made under the Health Act 2007 as amended from time to time.

 

Condition 3


The designated centre Cuil Didin shall be operated at all times in compliance with the National Standards for Residential Care Settings for Older People in Ireland (as amended, consolidated, restated or replaced from time to time) and in compliance with all other standards made under the Health Act 2007 as the Chief Inspector may notify to the Registered Provider from time to time.

 

Condition 4


The designated centre Cuil Didin shall be operated at all times in compliance with all other legislation, regulations and standards which are applicable to it.

 

Condition 5


Subject to any prohibitions or restrictions contained in any other condition(s), the designated centre Cuil Didin shall be operated at all times in accordance with and shall only the services set out in its Statement of Purpose, as delivered and amended from time to time in accordance with article 5 of the Health act 2007 (Care and Welfare of Residents in Designated Centres for Older People) Regulations 2009 (S.I. No. 236/2009)(as amended consolidated, restated or replaced from time to time).

 

Condition 6


No person under the age of 18 years of age shall be accommodated at the designated centre Cuil Didin at any time.

 

Condition 7


The maximum number of persons that may be accommodated at the designated centre Cuil Didin is 64.

 

Complaint Procedure and the Ombudsman

 

If you have complained to us and you’re not satisfied with our decision on your complaint it is open to you to contact the Office of the Ombudsman. The Ombudsman provides an impartial, independent and free service. By law the Ombudsman can examine complaints about any of our administrative actions or procedures as well as delays or inaction in our dealings with you. The Ombudsman’s remit relates to complaints about actions which occur on or after 24 August 2015. The Ombudsman cannot examine complaints about actions which occurred before that date with the exception of complaints from resident eligible to complain under “Your service Your Say” (Residents whose place is provided under a contract with the HSE).

 

Contact details are as follows:

 

The Office of The Ombudsman

18 Lower Leeson Street

Dublin 2

 

Phone: LoCall 1890 22 30 30 or (01) 639 5600

Email: ombudsman@ombudsman.gov.ie

 

You can also make a complaint online using the online complaint form

www.ombudsman.gov.ie

 

 

HIQA National Quality Standards for Residential Care for Older People

Click to download (.PDF)...

 

 

Safer Better Healthcare

Standards June 2012